What should I do if I see the error: "User access is restricted"?

If you see errors like "User access is restricted" or your posts are not publishing to Instagram via Scheduled, this article explains how to fix the issue.

Understanding Instagram errors

When Scheduled can’t publish to Instagram, you might see different error messages:

• "User access is restricted"
• "Instagram responded: Error: Media upload has failed with error code 2207050"

Why do these errors appear?

This can happen for several reasons, even if you haven’t done anything wrong.

Possible reasons for restrictions

Instagram can temporarily restrict your account for different reasons:

Behavior detected as suspicious

• Following/unfollowing many accounts in a short time
• Liking, commenting, or messaging in large quantities
• Posting too much content in a short period
• Logging in from different IP addresses or locations

Reported content

• Posting content that the algorithm considers inappropriate
• Posting the same content on several accounts at the same time

Missing profile information

• Date of birth not filled in
• Business account information incomplete

Step-by-step solution

Step 1: Log in to Instagram via your browser

1. Log in to Instagram from the website: instagram.com

2. Complete any information requested: Instagram may ask you to:

• Enter your date of birth (set it to 18 years old or more)
• Verify your identity
• Accept new terms

3. Follow all the instructions shown by Instagram until you can access your account normally.

Step 2: Check Meta Business Suite

1. Go to Meta Business Suite: business.facebook.com

2. Select the page that is connected to the Instagram account concerned

3. Go to settings by clicking on "Settings" at the bottom left

4. Click on your username (shown as "You")

5. Click on "Manage" next to your Instagram account

6. Log in if requested: If Meta asks you to log in, do it to help fix the issue

Step 3: Reconnect your account in Scheduled

Once you’ve completed the previous steps:

1. Go to Scheduled: app.scheduled.so

2. Open the calendar where your Instagram account is connected

3. Go to the 'Settings' tab, then 'Social connections'

4. Reconnect your Instagram account by clicking the button

Is Scheduled responsible for these restrictions?

No, definitely not. Scheduled uses Instagram’s official APIs and strictly follows Meta’s best practices. Here’s why you can feel confident:

• Official APIs: Scheduled only uses official Instagram APIs approved by Meta
• Review process: Every permission requested by Scheduled is carefully reviewed by Meta
• Yearly assessment: Scheduled goes through a data protection assessment with Meta every year

Instagram restrictions are triggered by Meta’s automated systems, sometimes by mistake. These systems can:

• Block posts sent through third‑party apps
• Still allow you to post directly on Instagram without any issue
• Affect all accounts in the same Business Manager or only a specific account

Resolution time

In most cases, Instagram restrictions are automatically lifted within 24 to 48 hours.

If the problem continues after this time and you’ve followed all the steps, the issue might be caused by something else.

Key takeaways

• "Access restricted" errors on Instagram are temporary and not caused by Scheduled
• The solution always involves logging in through Instagram’s website (never the mobile app)
• You often need to wait 24–48 hours for the restrictions to be lifted automatically
• Scheduled uses official APIs and cannot cause these restrictions

Updated on: 17/11/2025