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# How to fix the issue when Scheduled no longer has access to the Instagram account?

👉 **The most common reason?** The Instagram account is disconnected from its Facebook Page.

## 🔎 How to fix the issue: check these settings

### 1. Instagram is connected to a Facebook Page

Your Instagram account needs to be linked to a Facebook Page where you have Admin or Editor access.

**How to check:**

* Switch to your Facebook Page
* Go to Manage → Linked accounts → Instagram

🚨 **Issue:** If you see a grey message with a blue “Review Connection” button, the connection failed. Only a Page owner or someone with full access can renew it.

If there is no grey information message, it means your Instagram is properly connected.

### 2. Instagram is a professional account

Instagram must be set to Creator or Business mode (not a personal account).

**How to switch:**

* Open Instagram and go to Menu → Settings and privacy
* Select Account type and tools → Switch to professional account
* Choose Business or Creator → Switch → Done

### 3. Facebook access and roles

With the new Facebook Page experience, you need full control access to manage your Instagram account through third‑party tools.

**How to check:**

* Click [here](https://www.facebook.com/settings/?tab=profile_access) to manage your roles, or go to your Page → Manage → Page access
* The Facebook account connected to Scheduled must have this access to the Page

### 4. Facebook business integrations

Scheduled needs permission to manage your Instagram account in Facebook’s business integrations.

**How to check:**

* Log in to your personal Facebook account (not the FB Page/BM) and open [Facebook business integrations](https://www.facebook.com/settings?tab=business_tools&ref=settings)
* Or go to Settings and privacy → Settings → Business integrations
* Find Scheduled, click View and edit, and turn on all permissions (if some are off)

### 5. Two‑factor authentication

If your Page requires two‑factor authentication, you also need to turn it on for your personal Facebook profile.

## Final step: Refresh and try again

After making changes, reconnect your Facebook account in Scheduled so the updates are applied.

🚀 **Still not working?** Send us a message via the support chat and we’ll help you! 😊

## 💡 Why is this necessary?

Scheduled is a business integration for Facebook (a third‑party app). Every time you connect a Facebook Page, you need to grant the required permissions so Scheduled can work properly.

These permissions can change without warning because of:

* Password updates
* Newly enabled two‑factor authentication
* Changes in Facebook Page roles
* Facebook’s internal security updates

That’s why the person managing the Facebook Page in Scheduled needs to review and update these settings when needed. 🙂

| **If you have any questions, feel free to contact us through the chat at the bottom right of the website or in the app.**